Returns & Exchanges

If for any reason you are unhappy with your purchase we will happily accept a return!

All returns must be unworn, with original tags and packaging. Items returned with scuffs, stains, pet hair or odor are subject to a $10 restocking fee to cover our cleaning costs. We reserve the right to refuse returns that don't meet this criteria.

All returns must be postmarked within 7 days of receipt and shipped with tracking information to: Busy-Being, 1601 E. 5h Street, #102, Austin, TX, 78702. Returns received after this period will be eligible for store credit only and may be subject to new reduced prices or restocking fees. Notify us of your return ahead of time via email to expedite your credit/refund process.

Sale items can be returned for store credit only. Jewelry and apothecary items are final sale.

If all return criteria are met, refunds will be issued in the original form of payment less shipping costs.


International Returns 

International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service.


Shipping & Handling

All orders are sent USPS Priority with tracking for a flat rate of $10 US & $20 international. Each additional item is $2. All purchases ship within 1 - 2 business days. Need your order sooner? No problem. Drop us a line - we can expedite any order for a small fee.

Want to pick up in person? No problem! Just use code "PICKUP" for free in store pick up.

Please note: all Texas purchases will be subject to an 8.25% sales tax fee.


Risk of Loss

All items purchased from Need Supply Co. are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.


Coupon Codes 

Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases. Discount applied before shipping, handling, and tax. Some exclusions may apply.


Layaway

If you are interested in our Layaway option or have any questions regarding our Layaway Program, please email or call us at 512.879.4742, Mon-Fri: 12-7pm & Sun: 11-4pm. 

Layaway Terms:

• A Layaway contract is eight (8) weeks 

• A 20% non-refundable deposit is collected when merchandise is put into Layaway. 

• A weekly payment schedule for all new Layaway contracts is 10% of the original balance due. 

• As long as the payments are made on time, the merchandise will be held for you. 

• Layaway merchandise will be returned to stock seven (7) days after a missed payment. 

• If Layaway merchandise is returned to stock, you are eligible for an in-store/online credit in the amount already paid by the customer to Busy-Being, minus the 20% non-refundable deposit. 

• Layaways may be cancelled at any time and an in-store/online credit will be held for the amount paid by the customer to Busy-Being, minus the 20% non-refundable deposit.  

• Shipping fees will be included in final payment invoice. Once payment is made, merchandise will be shipped out no later than five (5) business days. If you need expedited shipping, please contact us via email or phone and we'll adjust the shipping charge.  


Privacy Policy

Busy-Being respects your privacy and we are committed to maintaining and using this information responsibly. This privacy policy addresses the use and disclosure of personal information we collect from you. By visiting our website, or providing your information to us, you are accepting and consenting to the practices described in this privacy policy.

Busy-Being may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site including when you order from the site so that we can send you any necessary e-mail messages related to your order. We may also contact you with marketing and promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or contact us at hello@busy-being.com.


Security

Busy-Being works to protect the security of your information during order transmission by using Secure Sockets Layer (SSL) software, which encrypts order information you transmit. While we implement these and other security measures on our site, please note that 100% security is not always possible.